Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://lushwellnessco.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device — including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also gather information about the individual web pages or products you view, what websites or search terms referred you to our Site, and how you interact with our pages. We refer to this automatically collected data as “Device Information.”

We collect Device Information using the following technologies:

• Cookies — small data files placed on your device or computer that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.

• Log files — which track actions on the Site and collect information such as your IP address, browser type, Internet service provider, referring and exit pages, and timestamps.

• Web beacons, tags, and pixels — electronic files that record information about how you browse and interact with our Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing and shipping address, email address, phone number, and payment details. While our payment processors manage most sensitive financial data, we may retain partial card identifiers (e.g., last few digits) solely to help identify transactions — we cannot charge or transact using this information. We refer to this as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, it includes both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information for various legitimate business purposes, including to:

• Communicate with you and provide customer support

• Process your orders and arrange shipping or returns

• Retain records for accounting, taxation, and legal compliance

• Screen for potential risk or fraudulent activity

• Provide you with marketing communications, updates, or offers — only where consistent with your preferences

We may also use Device Information to help us improve and optimize our Site (for example, by analyzing browsing patterns and assessing the effectiveness of our marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties who help us operate our business, as outlined above. For example:

• We use Shopify to power our online store — you can read their Privacy Policy here: https://www.shopify.com/legal/privacy.

• We use Google Analytics to understand how customers use our Site — more about how Google handles your data can be found here: https://www.google.com/intl/en/policies/privacy/.
  You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your information when required to comply with legal obligations, respond to lawful requests (e.g., subpoenas or warrants), or protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to deliver relevant marketing communications or targeted advertisements that we believe may interest you.
To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

SMS & EMAIL MARKETING

If you make a purchase or subscribe to our mailing list, you may receive promotional emails or SMS messages from LushWellnessCo. You can opt out or unsubscribe at any time.
Please note that unsubscribing from emails and SMS may require separate actions. You will only be contacted through these channels if you have opted in or made a purchase.
We do not sell or share your contact information with third parties for marketing purposes.

DO NOT TRACK

Please note that our Site does not modify its data collection or usage practices when a “Do Not Track” signal is detected from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you.
To exercise these rights, please contact us using the details provided below.

Please note that your information may be processed to fulfill contracts (such as order fulfillment) or to pursue our legitimate business interests. Your data may also be transferred outside Europe, including to Canada or the United States, where our hosting and service providers are located.

DATA RETENTION

When you place an order through our Site, we retain your Order Information for our business and legal records unless and until you request its deletion. We will delete or anonymize your data where permitted under Australian privacy, taxation, and data retention laws.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our practices, products, or applicable regulations. The revised version will be posted on this page with an updated “Last Modified” date.

CONTACT US

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via the Contact Form on our website:
🌐 https://lushwellnessco.com